FREQUENTLY ASKED QUESTIONS

We hope that you will make Moishe’s Guarantee Self-Storage your customized storage solution. But we understand that you may have several questions. We’ve taken questions we here most often – and provided brief answers that we hope will be of assistance to you.

What is “self-storage”? Self storage is a flexible storage arrangement that offers customers unique access to their stored goods. Each customer is provided with his or her own, private room, configured to meet their specific storage – or work needs. The customer has 24/7 access to that room and the opportunity to bring in, take out, or move the contents of their room as they wish.

What is the difference between warehouse storage and self storage? In warehouse storage, the moving and storage company retains complete control over your room. If you wish to view or access your goods, you must make an appointment to do so, while a warehouse representative is present. Hours are restrictive. In self storage, basically, it is your room and your key! You can visit your goods unsupervised; and the liability for your goods is yours.

How do you estimate the size of my room? It starts with a list of contents, provided by you, the client. Based on that list and our experience, we can convert the items listed into units of volume. Then, based on that volume – and any other needs you may have, we can determine the room size that will work best for you.

Are my goods insured? Generally, self storage facilities will not take responsibility for the contents of your unit, due to the fact that you retain control of its contents at all times. However, any warehouse facility that controls the inventory of your pieces will supply you with insurance options.

What are some other expenses I might incur, other than monthly rent? In addition to your monthly rent, you might be asked to pay a one month deposit and you may be charged for a padlock. Some facilities may also charge a fee for the set-up of your account. (Moishe’s does not!) And there may also be a holding charge, if you intend to move your goods.

What is the difference between climate-controlled storage and temperature-controlled storage? In climate control storage, the entire overall climate, including humidity and temperature, is regulated and will not be permitted to fluctuate more than ± 1º. In temperature control storage, the potential range of temperature change is much larger; and there is no humidity control. The temperature within such a facility will be similar to that of your house.